Terms of service
TERMS & CONDITIONS
Last Updated: 20th July 2025
OVERVIEW
This website is operated by Vitalpro Consumer Pvt Ltd, trading as Saffron & Mishri. Throughout the site, the terms "we", "us", and "our" refer to Saffron & Mishri.
By visiting our website and/or purchasing products from us, you agree to be bound by these Terms & Conditions, including any policies referenced herein.
If you do not agree with any part of these Terms & Conditions, please refrain from using this website.
1. COMPANY INFORMATION
Vitalpro Consumer Pvt Ltd
Registered Office:
1st Floor, National House, 608, B.J. Marg, Jacob Circle, Saat Rasta, Byculla, Mumbai – 400011, Maharashtra, India
GSTIN: 27AAJCV2539F1Z6
FSSAI Licence No.: 11525007000080
Email: hello@vitalproconsumer.com
Phone: +91 8828155002
2. ELIGIBILITY
By using this website, you represent and warrant that:
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You are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.
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You are legally capable of entering into binding contracts under applicable laws.
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All information provided by you is accurate and complete.
3. PRODUCTS
Saffron & Mishri offers artisanal mithai, confectionery, gifting solutions, snacks and related food products.
Due to the handcrafted nature of our products:
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Product appearance, decoration, colour, shape and packaging may vary slightly.
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Product images are for illustrative purposes only.
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Product availability is subject to stock and operational constraints.
We reserve the right to modify, discontinue or limit any product at our sole discretion.
4. PRICING
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All prices displayed on the website are in Indian Rupees (INR).
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Prices are inclusive of applicable taxes unless otherwise specified.
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Shipping charges, if applicable, will be displayed at checkout.
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Prices may be modified without prior notice.
5. ORDERS
We reserve the right to refuse, cancel or limit any order at our discretion.
Orders may be cancelled in cases including but not limited to:
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Product unavailability
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Pricing errors
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Payment verification issues
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Suspected fraudulent activity
An order is considered confirmed only after successful payment and acceptance by us.
6. PAYMENTS
Payments made on this website are processed through secure third-party payment gateways.
We do not store complete credit card, debit card, net banking or UPI credentials on our servers.
7. SHIPPING & DELIVERY
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Delivery timelines are estimates and may vary depending on location and operational conditions.
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We are not liable for delays caused by courier partners, weather conditions, natural disasters, public holidays or other circumstances beyond our control.
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Customers are responsible for providing accurate delivery information.
Risk and ownership of products pass to the customer upon successful delivery.
8. PRODUCT STORAGE & CONSUMPTION
Our products are perishable food items and should be stored and consumed according to the instructions provided on the packaging.
We shall not be responsible for deterioration in product quality due to improper storage after delivery.
Customers are advised to check ingredient information before consumption if they have allergies or dietary restrictions.
9. RETURNS, REFUNDS & REPLACEMENTS
Our team at Saffron & Mishri takes great pride and care in our products and we hope you enjoy them as much as we do.
Due to the nature of our products, we do not accept returns.
However, if you:
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Are not satisfied with a product received; or
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Receive an incorrect or damaged order,
please contact us within 24 hours of delivery with photographs of the product and packaging.
Once we receive the necessary information, our Quality Control team and shipping partner will review the issue and determine the appropriate resolution, including replacement, refund, or store credit, where applicable.
For assistance:
Email: hello@vitalproconsumer.com
Phone: +91 8828155002
10. INTELLECTUAL PROPERTY
All content on this website, including but not limited to:
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Logos
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Product names
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Brand assets
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Packaging designs
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Photographs
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Illustrations
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Graphics
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Text and content
are the intellectual property of Vitalpro Consumer Pvt Ltd unless otherwise stated.
No material may be copied, reproduced, distributed or used without prior written permission.
11. PROHIBITED USES
You agree not to:
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Use the website for unlawful purposes.
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Submit false or misleading information.
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Interfere with the website's security or operation.
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Attempt unauthorised access to any systems or data.
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Upload malicious software, viruses or harmful code.
Violation of these Terms may result in termination of access to the website.
12. THIRD-PARTY LINKS
This website may contain links to third-party websites.
We are not responsible for the content, policies or practices of any third-party website and encourage users to review their respective terms and policies.
13. DISCLAIMER OF WARRANTIES
The website and all products and services provided through it are offered on an "as is" and "as available" basis.
While we strive to ensure accuracy, we do not warrant that:
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The website will always be available or error-free.
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Product descriptions are completely accurate at all times.
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The website will be free from interruptions or technical issues.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Vitalpro Consumer Pvt Ltd shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from:
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Use of the website;
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Purchase or consumption of products;
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Delivery delays;
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Website interruptions;
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Technical errors.
Our total liability shall not exceed the amount paid for the relevant order.
15. INDEMNIFICATION
You agree to indemnify and hold harmless Vitalpro Consumer Pvt Ltd, its directors, officers, employees, affiliates and service providers against any claims, losses, damages or expenses arising from your breach of these Terms or misuse of the website.
16. GOVERNING LAW & JURISDICTION
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to the use of this website, purchase of products, or these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.
17. CHANGES TO THESE TERMS
We reserve the right to modify these Terms & Conditions at any time.
Changes will become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the revised Terms.
18. CONTACT INFORMATION
For any questions regarding these Terms & Conditions, please contact:
Saffron & Mishri
Email: hello@vitalproconsumer.com
Phone: +91 8828155002
Vitalpro Consumer Pvt Ltd
1st Floor, National House, 608, B.J. Marg, Jacob Circle, Saat Rasta, Byculla, Mumbai – 400011, Maharashtra, India